Customer service as a whole is in pretty bad shape, and it's hurting our economy. In fact, bad customer service costs U.S. businesses an estimated $537,000,000,000.00 each year (that's 537 billion if you lost count of the zeros). Comnio helps consumers get better customer service by allowing them to easily publish customer service issues about any business or service provider. Comnio then shares these customer service issues with the [...]
Since day one, our focus has been on improving customer service – for consumers, and for businesses and service providers. Over the summer, we changed our name to Comnio and continued our mission of delivering an easy, effective way to get better customer service. This week, we are re-launching the Comnio web application with several improvements to make getting customer service easier and faster for consumers! Here are some [...]
If you're new to Comnio, you're not alone. We recently underwent a massive re-branding (and pivot). This planned "time-out" has allowed our team of developers to perform some exciting improvements to our customer service communication platform. In addition to system improvements, our designers are updating the user interface to make it easier for our users to get better customer service from virtually any business or service provider. If you [...]
Over the past seven months, we have received some amazing feedback from our users and the public. We listened and learned a lot. This valuable feedback has inspired some awesome changes. One of the most obvious and exciting is our new name – Comnio. Along with the new name is new branding (colors, logos, tagline) and a refined focus on improving customer service by developing a multi-channel communications platform [...]
Any business, brand, company, or service provider will eventually disappoint a customer. It's a cost of doing business, but it's exactly why a little thing called "customer service" exists. Even the best businesses receive negative feedback and online complaints, but how you respond is what separates great companies from mediocre ones. If your company is the subject of a negative online review, here's how you should respond. The first thing [...]
Customer service failures can result in negative online reviews, customer complaints, and lost revenue, so being good at customer service is imperative to the success of any business. Customer service takes many forms, but the key to being great at serving the customer depends on how well you execute your customer service strategy. Here are five ways you can win customers and improve customer service. Listen. Customers, rather people, [...]
Random acts of kindness are sweet, but they're even sweeter when you are on the receiving end. Amid an afternoon of planning ways to improve customer service (using Comnio) for consumers and businesses, I decided to break for coffee. The weather is nice, so I opted to walk about three blocks to Seven Eleven. On the way, I thought of at least one way Comnio can simplify the process [...]
Comnio is designed to help hard-working consumers, businesses, and service providers communicate better. Not just for the sake of communicating, but for addressing and resolving customer service-related issues and messages. Recent news about negative reviews has some consumers worried about the legality of posting negative reviews online. Negative reviews are protected speech. Consumers have the right to express their negative opinions and views about businesses, brands, people, places, even [...]
As traditional and non-traditional methods of communication converge, businesses must be able to provide multi-channel customer service. Call centers, email, and online chat capabilities are not enough. Businesses face the challenge and responsibility of monitoring and responding to customer service issues through social media. Facebook, Twitter, Instagram, LinkedIn, YouTube, etc. - every social media network your brand or business is on, your customers and prospective customers are, too. Social [...]
Over the Thanksgiving holiday, the Sht Lst LLC (Comnio) co-founders and their families took a cruise through the Caribbean. During their stop in Barbados, (where Rihanna was born), they had the pleasure of finding an awesome tour guide. He drove them all over Barbados and eventually to a beach near the famous, five-star Sandy Lane Hotel. Waiting to purchase a couple Banks, (an adult beverage by the Caribbean brewery [...]