Comnio is designed to help hard-working consumers, businesses, and service providers communicate better. Not just for the sake of communicating, but for addressing and resolving customer service-related issues and messages. Recent news about negative reviews has some consumers worried about the legality of posting negative reviews online.
Negative reviews are protected speech. Consumers have the right to express their negative opinions and views about businesses, brands, people, places, even public figures, but only when those negative reviews or complaints meet one of two criteria:
- Your negative review or complaint is an opinion and written as such
- Your negative review or complaint is factual and honest
Consumers can get into trouble when their negative reviews and online complaints are false, libelous and/or defamatory.
So, don’t lie!
In short, yes, negative online reviews are legal.
Please use Comnio responsibly.