This morning, I read a headline that likely caused a lot of panic... "117 million LinkedIn emails and passwords from a 2012 hack just got posted online." If you'd like to go change your LinkedIn password, now would be a good time to do so. I'll wait. 2FA is an acronym for two-factor authentication (or two-step verification). Login Process Example (without 2FA): In simplest terms, any login/authentication processes typically requires you (the [...]
Recently, I made an online purchase with a reletively new company. Upon receiving my merchandise, I found it was not exactly what I wanted, and decided that I wanted to return the product. I visited their webpage, and after clicking through countless pages, I finally landed on their "Terms and Conditions" page. After verifying that I could indeed return my purchase, without a restocking fee, I clicked on their "Contact Us" [...]
Small businesses are important to every community and we love helping great businesses thrive — especially local businesses in Austin, Texas (where we're based). This year, we got to participate in Small Business Week in a big way. Our co-founder and CEO, Ross Clurman (the person writing this post) had the pleasure of speaking at the first ever Small Business Festival. The Small Business Festival was different than any other "conference" [...]
We're very active on social media and we've learned a lot of very important lessons about how to use social media — mostly through trying and failing. One of the things we've learned is the best way to get more likes on Facebook. Before we explain how to get more likes on Facebook, we need to establish a few things related to Facebook Page Likes. What is a Facebook [...]
We're all about productivity hacks and we just discovered how to use the Instagram app to manage multiple accounts! This ability to manage multiple Instagram accounts on iPhone (we're not sure if this feature is available for Android) is great news for anyone managing multiple Instagram accounts (especially business owners using Instagram). Prior to this update, anyone trying to manage multiple accounts on Instagram's app would need to sign [...]
If you live in Austin, or one of the other cities Favor serves, you may have seen someone running around town in a bright blue tuxedo t-shirt. Favor is a startup that enables anyone to use their app and get anything delivered. Want a Dr. Pepper but don't have any in your fridge? Use Favor. Need some whiteout and staples, but you're buried in work? Use Favor. You get the [...]
For everyone who understands the value of great customer service, this should be a refresher. For anyone who doesn't understand the value of great customer service, please try to keep up — and feel free to contact us if you have any questions. Here are three facts about customer service every business needs to know. Anyone can provide great customer service. Great customer service is not rocket science. In fact, [...]
Among the most-frequent customer service issues submitted using Comnio are issues involving airline tickets. Customers purchase their flight tickets, and when they want to change something about it (flight date, departure time, etc.) they are confronted with high (sometimes outrageous) fees that often catch them by surprise. As soon as these customers (now, our users) contact the airline's customer service team, they are usually immediately referred to the airline's [...]
At Comnio, we deal with customer service issues on behalf of consumers all over the world. The customer service issues we help resolve, involve all different types of companies – large, small, startups, and international enterprises. The levels of customer service we run into are also quite different – some good, a few great, and some seem to lack any form a customer service; but, for the most part, the customer service is bad. Now, when we say "bad [...]
Our customer service blog is going to (from time-to-time) feature insightful posts from the CEO of COMNIO, me (@rossclurman). This is one of those posts... COMNIO's central idea and impetus, and eventually our self-identified industry (since the summer of 2013) has remained: Customer service concierge. And, from day one we've been working hard to fulfill the idea: save people the time (and frustration) of dealing with customer service, by dealing with customer [...]