Our customer service blog is going to (from time-to-time) feature insightful posts from the CEO of COMNIO, me (@rossclurman). This is one of those posts…
COMNIO’s central idea and impetus, and eventually our self-identified industry (since the summer of 2013) has remained:
Customer service concierge.
And, from day one we’ve been working hard to fulfill the idea: save people the time (and frustration) of dealing with customer service, by dealing with customer service on their behalf.
In addition to building on our idea, we’ve come to realize just how important the execution of our idea is. Especially, in a space (“on-demand customer service”) that is slowly catching the attention of some worthy competition.
I cannot stress enough how important the execution of your idea is. In fact, I would argue (until I’m black in the face) that the execution of your idea is far more important than the idea by itself.