About Ross Clurman

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So far Ross Clurman has created 197 blog entries.
24 07, 2014

Making It Even Easier To Get Better Customer Service

2017-05-18T17:05:58-05:00July 24th, 2014|

If you're new to Comnio, you're not alone. We recently underwent a massive re-branding (and pivot). This planned "time-out" has allowed our team of developers to perform some exciting improvements to our customer service communication platform. In addition to system improvements, our designers are updating the user interface to make it easier for our users to get better customer service from virtually any business or service provider. If you [...]

24 07, 2014

New Name, Same Focus – Improving Customer Service

2017-05-18T17:05:58-05:00July 24th, 2014|

Over the past seven months, we have received some amazing feedback from our users and the public. We listened and learned a lot. This valuable feedback has inspired some awesome changes. One of the most obvious and exciting is our new name – Comnio. Along with the new name is new branding (colors, logos, tagline) and a refined focus on improving customer service by developing a multi-channel communications platform [...]

9 06, 2014

Six Suggestions For Improving Your Online Security

2017-05-18T17:05:58-05:00June 9th, 2014|

Last week a new round of six OpenSSL-related bugs were discovered. This news (along with the recent Heartbleed bug) should be a wake-up call for people who still rely on "password1" as their fool-proof password for everything from email to online banking. Tisk, tisk. Passwords should be difficult to remember and difficult to hack. Comnio places the online security and privacy of our users among our top priorities, so [...]

2 06, 2014

Is It Good To Use Social Media For Customer Service?

2017-05-18T17:05:58-05:00June 2nd, 2014|

To fully understand the rise of social media and how it impacts customer service, one must factor in the fact that in 2010, approximately 25% of businesses used social media for customer service. By 2020, it is estimated that 90% of businesses will embrace social media customer service. Why are more businesses using social media customer service? Because that's what their customers want. In fact, 47% of social media [...]

27 05, 2014

Watch Our Social Media Customer Service Videos On YouTube

2017-05-18T17:05:58-05:00May 27th, 2014|

Don't like to read? Now you don't need to read to enjoy Comnio's blog. Comnio recently launched it's YouTube Channel. On our YouTube Channel, you can find videos about all of the following topics: Social media and customer service videos News and information about Comnio Videos about the Comnio mobile apps Upcoming events, intel, and more! Head on over to YouTube and subscribe to the Comnio YouTube Channel! And, [...]

21 05, 2014

Vanilla Ice’s 3 Rules For Social Media Customer Service

2017-05-18T17:05:58-05:00May 21st, 2014|

We really hope anyone reading this blog post about social media customer service is at least familiar with Vanilla Ice, if not, you will first want to reference the below music video. In fact, even if you are familiar with Vanilla Ice, you should watch the Ice, Ice, Baby music video. Within the first five words of his hit song, Vanilla Ice lays out three simple rules to remember [...]

15 05, 2014

How To Get The Most Out Of Social Media Customer Service

2017-05-18T17:05:58-05:00May 15th, 2014|

Actual Comnio social media customer service representative may vary. You have a customer service-related message or issue. Don't worry, Comnio makes sharing your issue easy and effective, and our team works with you to help you get it resolved. To increase the odds of getting your customer service issue seen and responded to, we have a few suggestions. How to get the most out of social media [...]

8 05, 2014

The Dark Side Of Social Media For Customer Service

2017-05-18T17:05:58-05:00May 8th, 2014|

A growing number of consumers are actively using social media for customer service. As the use of social media for customer service trend continues to increase, businesses, brands, and consumers are discovering the dark side of social media customer service. One of the biggest threats to businesses, brands, and consumers trying to address and resolve customer service issues on social media is complaint theft. Other names for "complaint theft" [...]

8 05, 2014

How Social Media Is Changing Customer Service

2017-05-18T17:05:58-05:00May 8th, 2014|

While consumers and brands are aware of the role social media plays in advertising and marketing, some remain unaware of how social media sites, like Twitter and Facebook, are also being utilized to facilitate customer service. This growing trend is often referred to as "social media customer service" and is becoming more and more popular among consumers active on social networks. As more consumers opt to address customer service [...]

29 04, 2014

5 Real Reasons Your Business Needs A Social Customer Care Strategy

2017-05-18T17:05:58-05:00April 29th, 2014|

On average, consumers will share a positive experience with roughly 15 people. When consumers encounter bad customer service experiences, however, they tell about 24 people. Social media platforms such as Facebook and Twitter increase the impact of customer service complaints, especially when you consider each of those 24 people can easily spread the word among their own friends and fans. All things considered, one would expect businesses and brands [...]

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600 Congress Ave., 14th Floor
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