When it comes to providing good customer service, the majority of businesses and brands have left a bad taste in the mouths of consumers. Businesses and brands put more emphasis on selling to consumers than they do in helping support consumers after the sale. That after-the-sale service is what we like to refer to as "customer service." Due to the inequalities on both sides of the sale, customers have [...]
Comnio, your customer service concierge, is designed to help consumers get the best customer service. Our team helps you reach the right people at companies and local businesses everywhere. Also, short of sending smoke signals, Comnio employs various channels of communication. Some consumers prefer to handle customer service issues alone. Others like relying on Comnio to help circumvent the normal lines of customer service communication and reach the right [...]
If this is your first time reading our customer service blog, then welcome! If not, thanks for coming back. In this blog series, 7 Basic Principles of Good Customer Service, we are going to share and explain our top seven principles of providing good customer service. Without further ado, here is #1 on our list of 7 good customer service principles. Listen One of our favorite and maybe the [...]
Trust is one of the strongest emotions you can evoke (right up there with love), so it's no surprise that good customer service – especially the kind of customer service that makes your customers trust you - can make them feel...well, loved. According to an American Express Service Study (2013), consumers who receive good customer service experience symptoms similar to when kissing, or being in love. Businesses that earn and [...]
Customer service is all about listening to your customers; however, as more channels of customer service communication become available, listening becomes more difficult. Customers rarely recognize different customer service channels. In some cases, customers choose to initiate contact with an organization by phone or social media. Then, the same customer may continue the conversation by email or online chat. The lines between these separate customer service channels are blurred [...]
Eventually, Comnio should be synonymous with "better customer service," but for now we thought it would be nice to explain how we came up with our new name and what Comnio means. Any entrepreneur can attest to how difficult naming a company is these days. Not only do you have to secure the business name, but you have a URL and countless social profiles to think about. Then you [...]
Last week a new round of six OpenSSL-related bugs were discovered. This news (along with the recent Heartbleed bug) should be a wake-up call for people who still rely on "password1" as their fool-proof password for everything from email to online banking. Tisk, tisk. Passwords should be difficult to remember and difficult to hack. Comnio places the online security and privacy of our users among our top priorities, so [...]
To fully understand the rise of social media and how it impacts customer service, one must factor in the fact that in 2010, approximately 25% of businesses used social media for customer service. By 2020, it is estimated that 90% of businesses will embrace social media customer service. Why are more businesses using social media customer service? Because that's what their customers want. In fact, 47% of social media [...]
We really hope anyone reading this blog post about social media customer service is at least familiar with Vanilla Ice, if not, you will first want to reference the below music video. In fact, even if you are familiar with Vanilla Ice, you should watch the Ice, Ice, Baby music video. Within the first five words of his hit song, Vanilla Ice lays out three simple rules to remember [...]
A growing number of consumers are actively using social media for customer service. As the use of social media for customer service trend continues to increase, businesses, brands, and consumers are discovering the dark side of social media customer service. One of the biggest threats to businesses, brands, and consumers trying to address and resolve customer service issues on social media is complaint theft. Other names for "complaint theft" [...]