Working in Customer Service for many years has taught me countless valuable lessons, but one of the most valuable is..."You can catch more flies with honey than with vinegar." I first heard this proverbial saying from my mother, at a very young age, when I was trying to get my little sister to clean my room. I kept threatening her with "beating her up," or taking away her favorite [...]
On Friday evening an issue caught my attention. A customer had ordered flowers from a popular online flower delivery service and paid for delivery by Friday evening, but the flowers failed to arrive on time. We understand – it happens. The unfortunate part is the customer still needed his problem solved. Problem: Our new friend ("John") needed flowers sent to a hospital, tonight. Solution: TBD Immediately upon arriving home I began working to resolve John's [...]
This evening, my wife and I decided to stay in and watch a movie. I had a free Redbox rental and the weather today was beautiful (we live in Austin, Texas), so I decided to walk a few blocks to a local Walgreens with a Redbox outside. On my walk, I listened to Zombie Loyalists by Peter Shankman. Zombie Loyalists is a great book about customer service, but that's [...]
We're going to step away from our normal customer service blog posts and share something we're passionate about - giving thanks. Thanksgiving is a wonderful excuse to celebrate everything for which you are thankful. Sometimes, it is easy to lose sight of small things in life to be thankful for, like spending time with friends and family. Take a moment (or two) today and think about all the things [...]
Random acts of kindness are sweet, but they're even sweeter when you are on the receiving end. Amid an afternoon of planning ways to improve customer service (using Comnio) for consumers and businesses, I decided to break for coffee. The weather is nice, so I opted to walk about three blocks to Seven Eleven. On the way, I thought of at least one way Comnio can simplify the process [...]
SXSW Interactive is less than 24 hours away and the excitement and traffic congestion is building in and around Austin. To celebrate the recent debut of Sht Lst, (pronounced "shit list"), we are giving away a Fitbit to someone who signs up! Sign up now for Sht Lst's SXSW Interactive Fitbit Giveaway! Fine print is too difficult to read, so we're just going to post the rules in regular-sized [...]
This has absolutely nothing to do with Comnio or customer service, but we love animals. On a recent trip to the Africa area at the Kansas City Zoo, we were fortunate enough to see and hear the lions. Due to it being late in December, (and very cold weather) there were a lack of mammals out and about at the zoo. Many of the animals were also either incognito, [...]
Over the Thanksgiving holiday, the Sht Lst LLC (Comnio) co-founders and their families took a cruise through the Caribbean. During their stop in Barbados, (where Rihanna was born), they had the pleasure of finding an awesome tour guide. He drove them all over Barbados and eventually to a beach near the famous, five-star Sandy Lane Hotel. Waiting to purchase a couple Banks, (an adult beverage by the Caribbean brewery [...]