This evening, my wife and I decided to stay in and watch a movie. I had a free Redbox rental and the weather today was beautiful (we live in Austin, Texas), so I decided to walk a few blocks to a local Walgreens with a Redbox outside.
On my walk, I listened to Zombie Loyalists by Peter Shankman. Zombie Loyalists is a great book about customer service, but that’s not the point of this post, so I’ll get back to my surreal experience.
After getting a movie, I ventured into Walgreens to grab a bottle of their finest red wine (starting a startup isn’t cheap, or easy). I happened to walk past my favorite face lotion and a large, yellow tag read “Buy 1, Get 1 50% Off!”
Um, yes please. As I just mentioned, starting a startup isn’t cheap, so I’ll take all the discounts I can get!
After the cashier presented me with the total, I was a little shocked. It was about $15 more than I had calculated. So, I asked if the coupons were applied.
The cashier looked and they were not. I explained to him what the coupons stated, and he couldn’t find proof of the promotion in that week’s newspaper insert, so he had a co-worker do a price check.
His co-worker, someone I assume is the manager, returned and told us that the promotion starts tomorrow, but they had apparently already put out the stickers.
Without hesitation, he updated my total to reflect the promotion.
What are the odds that while listening to a great book about customer service, I would run into a dose of good customer service? It seems they are pretty good in my neighborhood.
On my walk home, I continued listening to Zombie Loyalists, but stopped for about ten minutes in a parking lot to write this post about my surreal experience at “The Corner of Happy & Healthy.” (FYI: That is a trademarked tagline of Walgreens.)
Thanks Walgreens for the great customer service, and thanks Peter Shankman for the great book about customer service.