Ross Clurman, Author at COMNIO

23 04, 2015

Customer Service Concierge Startup, Comnio, Preparing To Meet Investors At Collision

Ross Clurman2016-03-31T19:57:47-05:00April 23rd, 2015|

Comnio gives consumers an easy, effective way to publish, share, and resolve customer service issues. Customer Service Concierge Startup, Comnio, Preparing To Meet Investors At Collision Comnio’s co-founders are attending the tech conference in Las Vegas to meet investors interested in helping the team disrupt the customer service industry. AUSTIN, Texas (April 23, 2015) – In early May, thousands of people from all over the world will converge on [...]

5 04, 2015

Surreal Experience At The Corner Of Happy & Healthy

Ross Clurman2016-03-31T19:59:43-05:00April 5th, 2015|

This evening, my wife and I decided to stay in and watch a movie. I had a free Redbox rental and the weather today was beautiful (we live in Austin, Texas), so I decided to walk a few blocks to a local Walgreens with a Redbox outside. On my walk, I listened to Zombie Loyalists by Peter Shankman. Zombie Loyalists is a great book about customer service, but that's [...]

1 04, 2015

6 Tips For Phone Customer Service Etiquette

Ross Clurman2017-05-18T17:05:57-05:00April 1st, 2015|

In addition to customers wanting customer service via social media, businesses need not forget about the tried and true methods for customer service that most people still prefer, like the phone and email. Not only is phone customer service the most popular form of customer service, but phone customer service is also the most effective. Check out the above chart comparing the most popular channels for customer service. A recent [...]

18 03, 2015

Comnio Application Updates – SXSW 2015 Edition

Ross Clurman2017-05-18T17:05:57-05:00March 18th, 2015|

If you're in Austin for SXSW 2015, you might run into some of our street crew out working the crowds. If not, keep your eyes open for Comnio's SXSW 2015 marketing team. Even if you don't see us during the SXSW 2015 madness, you may see evidence of us being out and about! We're leaving some marketing collateral randomly scattered throughout downtown Austin's various SXSW "districts" or hubs, thanks [...]

16 03, 2015

Customer Service for Millennials: Building a Gen Y-Friendly Customer Experience

Ross Clurman2017-05-18T17:05:57-05:00March 16th, 2015|

By Micah Solomon, customer experience consultant, customer service speaker, and bestselling author. Reach Micah at micah@micahsolomon.com, 484-343-5881, or http://www.micahsolomon.com 80 million Millennial generation customers (also known as Gen Y) are about to hit service providers with a wallet force larger than that of the baby boom. This is a disaster hurrying to happen. Businesses need to know how to provide the kind of customer service that Millennials [...]

14 03, 2015

Comnio User Experience Survey Results

Ross Clurman2017-05-18T17:05:57-05:00March 14th, 2015|

In January, we invited our community to participate in a user experience survey about Comnio. Comnio users from all over the world shared their feedback with us about Comnio, our proprietary customer service concierge application. The Comnio user experience survey covered three main areas: Comnio features they like Comnio features they want Anything we could be doing better Our users spoke and we listened. Here's what we learned from [...]

7 02, 2015

7 Basic Principles of Good Customer Service: 4. Be Present

Ross Clurman2017-05-18T17:05:57-05:00February 7th, 2015|

Of our seven principles of good customer service, this one is more geared toward the provider of good customer service (and less toward the recipient). Principle number four of good customer service has to do with your presence. Being present. To reference one of our favorite customer service books by Dale Carnegie, How to Win Friends and Influence People, "Wherever you are, be all there." Being present means (to [...]

27 11, 2014

Give Thanks And Be Thankful

Ross Clurman2017-05-18T17:05:57-05:00November 27th, 2014|

We're going to step away from our normal customer service blog posts and share something we're passionate about - giving thanks. Thanksgiving is a wonderful excuse to celebrate everything for which you are thankful. Sometimes, it is easy to lose sight of small things in life to be thankful for, like spending time with friends and family. Take a moment (or two) today and think about all the things [...]

8 10, 2014

Good Customer Service Is More Valuable Than Good Marketing

Ross Clurman2017-05-18T17:05:57-05:00October 8th, 2014|

Marketing is how most businesses attract and engage customers – both new and existing customers. Marketing to attract new customers is significantly more expensive than marketing to retain existing customers. 65% of a company's business comes from existing customers, and attracting a new customer costs five times more than it doest to keep an existing one satisfied. source New customers need to be convinced of the value of your [...]

7 10, 2014

Help Comnio Improve The Customer Service Experience

Ross Clurman2017-05-18T17:05:57-05:00October 7th, 2014|

Comnio's mobile application is designed to help consumers get superior customer service from virtually any business or service provider. Before going live, we want to get real user feedback to ensure the best customer service experience and best experience for our mobile app users. To gather feedback about the Comnio mobile application, we're turning to our community. The Comnio Beta Program will help us improve the customer service experience [...]

About Ross Clurman