9 04, 2016

Customer Service Book: Zombie Loyalists: Using Great Service To Create Rabid Fans

2017-05-18T17:05:56-05:00April 9th, 2016|

Book Title Zombie Loyalists: Using Great Service to Create Rabid Fans Author(s) Peter Shankman Book Review In Zombie Loyalists: Using Great Service to Create Rabid Fans, or simply, Zombie Loyalists Peter Shankman shares his thoughts on what great customer service is and how any business can use it to create, keep, and recover Zombie Loyalists. What are Zombie Loyalists? Zombie Loyalists are your customers, but not just [...]

5 04, 2015

Surreal Experience At The Corner Of Happy & Healthy

2016-03-31T19:59:43-05:00April 5th, 2015|

This evening, my wife and I decided to stay in and watch a movie. I had a free Redbox rental and the weather today was beautiful (we live in Austin, Texas), so I decided to walk a few blocks to a local Walgreens with a Redbox outside. On my walk, I listened to Zombie Loyalists by Peter Shankman. Zombie Loyalists is a great book about customer service, but that's [...]