We really hope anyone reading this blog post about social media customer service is at least familiar with Vanilla Ice, if not, you will first want to reference the below music video. In fact, even if you are familiar with Vanilla Ice, you should watch the Ice, Ice, Baby music video. Within the first five words of his hit song, Vanilla Ice lays out three simple rules to remember [...]
Actual Comnio social media customer service representative may vary. You have a customer service-related message or issue. Don't worry, Comnio makes sharing your issue easy and effective, and our team works with you to help you get it resolved. To increase the odds of getting your customer service issue seen and responded to, we have a few suggestions. How to get the most out of social media [...]
Companies constantly advertise how much they value customer feedback. Unfortunately, few actually do value customer feedback. What are upset consumers doing? Turning to social media to share their feedback, both positive and negative. Millions of Twitter, Facebook, even Instagram users use social media to share experiences, and now customer service experiences are beginning to surface. However, even on social media sites like Twitter, customer complaints often go unanswered. As [...]