Companies constantly advertise how much they value customer feedback. Unfortunately, few actually do value customer feedback.
What are upset consumers doing? Turning to social media to share their feedback, both positive and negative.
Millions of Twitter, Facebook, even Instagram users use social media to share experiences, and now customer service experiences are beginning to surface.
However, even on social media sites like Twitter, customer complaints often go unanswered. As many as 70% of customer service complaints made on Twitter are ignored.
This is unacceptable. Consumers need a more-effective medium to share and resolve complaints.
Comnio values customer feedback and we are building an Android and iOS mobile application designed to improve customer service communication for consumers and businesses. Join us.