15 05, 2014

How To Get The Most Out Of Social Media Customer Service

2017-05-18T17:05:58-05:00May 15th, 2014|

Actual Comnio social media customer service representative may vary. You have a customer service-related message or issue. Don't worry, Comnio makes sharing your issue easy and effective, and our team works with you to help you get it resolved. To increase the odds of getting your customer service issue seen and responded to, we have a few suggestions. How to get the most out of social media [...]

21 04, 2014

4 Tips On How To Address Negative Online Reviews

2017-05-18T17:05:58-05:00April 21st, 2014|

Any business, brand, company, or service provider will eventually disappoint a customer. It's a cost of doing business, but it's exactly why a little thing called "customer service" exists. Even the best businesses receive negative feedback and online complaints, but how you respond is what separates great companies from mediocre ones. If your company is the subject of a negative online review, here's how you should respond. The first thing [...]

15 04, 2014

How To Handle Fake Online Reviews

2017-05-18T17:05:58-05:00April 15th, 2014|

Fake online reviews are a big problem. Fraudulent negative online reviews disrupt consumer behavior and can lead consumers to believing things that simply aren't true. Researchers estimate that up to one-third of online reviews are phony — many on small sites without robust fraud detection. - Boston Globe, Review websites try to thwart false customer ratings Not all hope is lost. Some online complaint websites and negative review applications have [...]

26 03, 2014

Are Negative Reviews Legal?

2014-03-26T23:34:53-05:00March 26th, 2014|

Comnio is designed to help hard-working consumers, businesses, and service providers communicate better. Not just for the sake of communicating, but for addressing and resolving customer service-related issues and messages. Recent news about negative reviews has some consumers worried about the legality of posting negative reviews online. Negative reviews are protected speech. Consumers have the right to express their negative opinions and views about businesses, brands, people, places, even [...]

5 12, 2013

Customer Service Above All

2013-12-05T16:47:03-06:00December 5th, 2013|

Every business should make customer service their first priority. All other functions are secondary to ensuring businesses maintain great relationships with customers. Side note: it's not enough to make customer service a priority - businesses must be legendary at it. Love customers and make them feel important. Why? Word-of-mouth (WOM) is the strongest form of marketing. If you suck at serving your customers, they will engage in negative word-of-mouth [...]