In addition to customers wanting customer service via social media, businesses need not forget about the tried and true methods for customer service that most people still prefer, like the phone and email. Not only is phone customer service the most popular form of customer service, but phone customer service is also the most effective. Check out the above chart comparing the most popular channels for customer service. A recent [...]
Eventually, Comnio should be synonymous with "better customer service," but for now we thought it would be nice to explain how we came up with our new name and what Comnio means. Any entrepreneur can attest to how difficult naming a company is these days. Not only do you have to secure the business name, but you have a URL and countless social profiles to think about. Then you [...]
If you're new to Comnio, you're not alone. We recently underwent a massive re-branding (and pivot). This planned "time-out" has allowed our team of developers to perform some exciting improvements to our customer service communication platform. In addition to system improvements, our designers are updating the user interface to make it easier for our users to get better customer service from virtually any business or service provider. If you [...]