These past twelve months have been challenging, exciting, and humbling... We set aggressive sales and marketing goals and even achieved some of them; We expanded our footprint into new markets and welcomed a few new teammates; We tested several hypotheses in our business plan, marketing strategy, and how we work. In short, we learned a lot. Here are some important things we learned last year... 1. Good customer [...]
Hello! My name is Alyssa Osheim and I am one of the new Marketing interns for COMNIO. I’m excited to help out this cool company for the summer and develop some valuable marketing skills along the way. A little background info: I am from Flower Mound, Texas, which is between Dallas and Fort Worth. Now I attend The University of Texas in Austin, where I study Marketing with [...]
Hello! I’m Sana Kidwai, a marketing intern here at COMNIO. I will be a third-year marketing student at the University of Texas at Austin this fall and will serve as the Member Relations Officer for the American Marketing Association (AMA). I met Ross Clurman at a career fair held by AMA, and what I learned about COMNIO peaked my interest both in the company and in marketing as [...]
Just over 11 months ago, we pivoted and began building an on-demand marketing agency — specifically focused on helping small (pronounced "smart") business owners manage their online marketing. If you're one of the customers who came on this journey with us, thank you. Here's what we've learned about on-demand marketing in 2016: Everyone defines "marketing" a little differently. There's no one-size-fits-all marketing plan. Active Time is kinda confusing. You [...]
We're looking for a part-time designer in our Austin, Texas, office! Interested? See below. TL;DR: Paid position at our Austin, Texas, office. Flexible schedules based on your availability. Applicants must reside in or commute to Austin. Your job title is "Designer" but the role includes much more! Email your qualifications, samples, and resume to jobs@comnio.com. Details: COMNIO is an Austin-based startup with the following mission: Make people happier. Love what we do. Create [...]
Every week, each member of our team (our entire team) is encouraged to share one thing which they learned. After implementing this practice (it's optional — as I mentioned, it's encouraged) our team began sharing really interesting stories, lessons, and knowledge. Then, we gave this practice a name — actually, Duchesa (a seasoned veteran on our Customer Service Concierge team) gave this practice a name: WILLW (what I learned last week). Then, [...]
When I'm not working, I'm thinking. Yesterday, I was thinking about what we (as a company) can do better, and while anything can be made "better," I try to find and focus on specific aspects of what we do. (If you're not familiar with what we do, please check out our about us page, or feel free to contact us and ask!) After I had some time to gather my thoughts, I sent [...]
So, for my first guest post on COMNIO's Customer Service Blog, came about, as fate would have it, through a series of tweets... I had been asked to share my point-of-view on various customer service topics, as I have been and continue to be working at the cutting edge of customer service and support in Ireland in management and consultancy. When talking about the topic in question, “inside customer service [...]
First off, we're sorry for the wait! On the morning of April 22, 2015, our lead developer and his wife welcomed their first son into the world and we couldn't be happier. It's been a long wait (approximately nine months to be exact), but we're happy to formally announce his healthy and issue-free arrival! For the privacy of our developer and his family, he requested we leave out names, [...]
In January, we invited our community to participate in a user experience survey about Comnio. Comnio users from all over the world shared their feedback with us about Comnio, our proprietary customer service concierge application. The Comnio user experience survey covered three main areas: Comnio features they like Comnio features they want Anything we could be doing better Our users spoke and we listened. Here's what we learned from [...]