7 in 10 Americans would spend more with companies they believe provide excellent customer service.
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06, 2016
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06, 2016
The Single Best Way To Increase Customer Engagement On Social Media
Our social media policy at COMNIO is simple. We share what we like and talk very little about ourselves. Like you, we didn't join Facebook, Twitter, LinkedIn, Instagram, etc. so every business and brand in the world could advertise to us. We're here to increase customer engagement rates on social media. In order to increase customer engagement on social media, you should share more of what your audience likes (and less of what [...]
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06, 2016
7 Steps For Successfully Using Free Trials To Generate New Business
Free trials are a great option for many businesses and can be great way to get new customers, but only if done correctly. Free trials attract new customers, increase brand loyalty from existing customers, and are a great source of good reviews and testimonials (when you're trying to get your name out there). A free trial helps many businesses generate user/customer feedback on new products and then make any necessary improvements before a big product launch. A [...]
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06, 2016
The Diary of a Recovering CSR: Mondays
Like everyone else, I’ve been dreading Mondays! It’s 7:30 p.m. and my shift starts in 30 minutes. I swiped my ID as I entered the building, white walls and bright lights welcomed me as if smiling and telling me that they missed me. I went straight to the coffee machine to get myself two cups. The first two cups out of my eight cups every evening (don’t judge me, I have to endure nine [...]
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06, 2016
Where To Find The Best Donuts In Austin On National Doughnut Day
Whether you spell it doughnut or donut doesn't matter. What does matter is that it's National Doughnut Day (or National Donut Day) so get out there and get 'em while they're hot! You've been warned. If you're not enjoying a donut right now, you should be... We love any reason to celebrate. These days, as we are entwined in our busy lives and schedules, it helps to find time for celebrating and [...]
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05, 2016
An Introduction To Online Reputation Management
An important part of owning a business is effectively managing your online reputation. What is online reputation management? Online reputation management involves the following: Finding all online profiles associated with your business Updating and maintaining a consistent identity across all profiles Monitoring and moderating everything people say about your business online To re-phrase: online reputation management is actively monitoring, managing, and moderating what people say about your business (or brand) on [...]
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05, 2016
WTF Is 2FA? (And Why You Need To Know)
This morning, I read a headline that likely caused a lot of panic... "117 million LinkedIn emails and passwords from a 2012 hack just got posted online." If you'd like to go change your LinkedIn password, now would be a good time to do so. I'll wait. 2FA is an acronym for two-factor authentication (or two-step verification). Login Process Example (without 2FA): In simplest terms, any login/authentication processes typically requires you (the [...]
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05, 2016
4 Keys To Keeping Customers Happy
Recently, I made an online purchase with a reletively new company. Upon receiving my merchandise, I found it was not exactly what I wanted, and decided that I wanted to return the product. I visited their webpage, and after clicking through countless pages, I finally landed on their "Terms and Conditions" page. After verifying that I could indeed return my purchase, without a restocking fee, I clicked on their "Contact Us" [...]
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05, 2016
Seeking: Two (2) Paid Summer Internships In Austin, Texas
Looking for a paid summer internship in Austin, Texas? See below — we have two! TL;DR: Paid internship in Austin, Texas. Flexible schedules based on availability. Work from our downtown Austin, Texas, office. All applicants must live in Austin or be able to commute. Email your qualifications, samples, and resume to jobs@comnio.com. Job title is "Account Management Apprentice" but the role includes so much more! Details: COMNIO is an Austin-based startup with the following mission: [...]