Customer service is not a department, it’s everyone’s job.
- Anonymous Click to Tweet
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Customer Service Book: Zombie Loyalists: Using Great Service To Create Rabid Fans
Book Title Zombie Loyalists: Using Great Service to Create Rabid Fans Author(s) Peter Shankman Book Review In Zombie Loyalists: Using Great Service to Create Rabid Fans, or simply, Zombie Loyalists Peter Shankman shares his thoughts on what great customer service is and how any business can use it to create, keep, and recover Zombie Loyalists. What are Zombie Loyalists? Zombie Loyalists are your customers, but not just [...]
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Customer Service Book: Raving Fans: A Revolutionary Approach to Customer Service
Book Title Raving Fans: A Revolutionary Approach to Customer Service Author(s) Kenneth Blanchard, Sheldon Bowles, Rick Adamson, Kate Borges, John Mollard Book Review Raving Fans: A Revolutionary Approach to Customer Service, or simply, Raving Fans is an easy-to-read manual (if you will) about always going above and beyond the customer’s expectations to provide an outstanding customer service experience. Raving Fans is written by several authors, most notably (at [...]
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Customer Service Book: The 7 Habits of Highly Effective People
Book Title The 7 Habits of Highly Effective People Author Stephen R. Covey Book Review The 7 Habits of Highly Effective People is considered by many to be one of the most influential books ever written. In his book, Stephen R. Covey, presents a comprehensive approach for becoming a better person by integrating seven principles into your life. The seven principles presented in this book outline seven [...]
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Only 1% of consumers feel that vendors consistently meet their expectations.
Source Click to Tweet