Book Title Raving Fans: A Revolutionary Approach to Customer Service Author(s) Kenneth Blanchard, Sheldon Bowles, Rick Adamson, Kate Borges, John Mollard Book Review Raving Fans: A Revolutionary Approach to Customer Service, or simply, Raving Fans is an easy-to-read manual (if you will) about always going above and beyond the customer’s expectations to provide an outstanding customer service experience. Raving Fans is written by several authors, most notably (at [...]