5 12, 2013

Customer Service Above All

2013-12-05T16:47:03-06:00December 5th, 2013|

Every business should make customer service their first priority. All other functions are secondary to ensuring businesses maintain great relationships with customers. Side note: it's not enough to make customer service a priority - businesses must be legendary at it. Love customers and make them feel important. Why? Word-of-mouth (WOM) is the strongest form of marketing. If you suck at serving your customers, they will engage in negative word-of-mouth [...]

25 10, 2013

What is Sht Lst?

2017-05-18T17:06:01-05:00October 25th, 2013|

Anyone familiar with the term "shit list" has an idea of what a shit list is. Our idea may be different than yours, so we decided to share. Our version of a shit list - Sht Lst - is a list containing complaints. These complaints may be either permanent or temporary entries on your Sht Lst, though we prefer the latter. A complaint is made up of two parts: [...]