11 08, 2014

What Is Omnichannel Customer Service?

2017-05-18T17:05:58-05:00August 11th, 2014|

Customer service is all about listening to your customers; however, as more channels of customer service communication become available, listening becomes more difficult. Customers rarely recognize different customer service channels. In some cases, customers choose to initiate contact with an organization by phone or social media. Then, the same customer may continue the conversation by email or online chat. The lines between these separate customer service channels are blurred [...]

29 07, 2014

What Our Name (Comnio) Means

2014-07-29T17:15:50-05:00July 29th, 2014|

Eventually, Comnio should be synonymous with "better customer service," but for now we thought it would be nice to explain how we came up with our new name and what Comnio means. Any entrepreneur can attest to how difficult naming a company is these days. Not only do you have to secure the business name, but you have a URL and countless social profiles to think about. Then you [...]