Working in Customer Service for many years has taught me countless valuable lessons, but one of the most valuable is..."You can catch more flies with honey than with vinegar." I first heard this proverbial saying from my mother, at a very young age, when I was trying to get my little sister to clean my room. I kept threatening her with "beating her up," or taking away her favorite [...]
Of our seven principles of good customer service, this one is more geared toward the provider of good customer service (and less toward the recipient). Principle number four of good customer service has to do with your presence. Being present. To reference one of our favorite customer service books by Dale Carnegie, How to Win Friends and Influence People, "Wherever you are, be all there." Being present means (to [...]
Marketing is how most businesses attract and engage customers – both new and existing customers. Marketing to attract new customers is significantly more expensive than marketing to retain existing customers. 65% of a company's business comes from existing customers, and attracting a new customer costs five times more than it doest to keep an existing one satisfied. source New customers need to be convinced of the value of your [...]
The success of any relationship - business or otherwise - depends heavily on mutual respect. Not just verbal respect (words), but through respectful actions (because we all know actions speak louder than words). Respect is different from kindness in that it goes beyond the verbal formalities (e.g. "please" and "thank you") and extends into actions and follow through. Here are a two short excerpts from a great article about [...]
If this is your first time reading our customer service blog, then welcome! If not, thanks for coming back. In this blog series, 7 Basic Principles of Good Customer Service, we are going to share and explain our top seven principles of providing good customer service. Without further ado, here is #1 on our list of 7 good customer service principles. Listen One of our favorite and maybe the [...]