9 02, 2016

Our Secret Ingredient For Creating Customer Service Miracles

2017-05-18T17:05:56-05:00February 9th, 2016|

On Friday evening an issue caught my attention. A customer had ordered flowers from a popular online flower delivery service and paid for delivery by Friday evening, but the flowers failed to arrive on time. We understand – it happens. The unfortunate part is the customer still needed his problem solved. Problem: Our new friend ("John") needed flowers sent to a hospital, tonight. Solution: TBD Immediately upon arriving home I began working to resolve John's [...]

13 01, 2016

The Art of Customer Service Communication

2017-05-18T17:05:57-05:00January 13th, 2016|

When I'm not working, I'm thinking. Yesterday, I was thinking about what we (as a company) can do better, and while anything can be made "better," I try to find and focus on specific aspects of what we do. (If you're not familiar with what we do, please check out our about us page, or feel free to contact us and ask!) After I had some time to gather my thoughts, I sent [...]

14 05, 2015

4 Tips To Make Superior Customer Service A Company-wide Priority

2017-05-18T17:05:57-05:00May 14th, 2015|

While every company says they want to improve their customer service experience, many businesses still fall short of customer expectations. 80% of businesses believe they provide "superior" customer service — only 8% of consumers agree. source Most large companies have multiple customer service teams to handle complaints and customer service issues via phone, email, social, online, and sometimes in-person. The problem is that these teams report to different managers, are measured [...]

27 11, 2014

Give Thanks And Be Thankful

2017-05-18T17:05:57-05:00November 27th, 2014|

We're going to step away from our normal customer service blog posts and share something we're passionate about - giving thanks. Thanksgiving is a wonderful excuse to celebrate everything for which you are thankful. Sometimes, it is easy to lose sight of small things in life to be thankful for, like spending time with friends and family. Take a moment (or two) today and think about all the things [...]

4 09, 2014

Inspire Trust, Receive Customer Loyalty

2017-05-18T17:05:58-05:00September 4th, 2014|

Trust is one of the strongest emotions you can evoke (right up there with love), so it's no surprise that good customer service – especially the kind of customer service that makes your customers trust you - can make them feel...well, loved. According to an American Express Service Study (2013), consumers who receive good customer service experience symptoms similar to when kissing, or being in love. Businesses that earn and [...]