We're always told to never say never; however, when it comes to giving good customer service, there are nine "nevers" you need to know. As I wrote this customer service blog post, I realized there were two more I wanted to add, but I really like the alliteration in our blog title, so we'll call 10 and 11 "bonus" tips for good customer service. Without further ado... Never say [...]
So, for my first guest post on COMNIO's Customer Service Blog, came about, as fate would have it, through a series of tweets... I had been asked to share my point-of-view on various customer service topics, as I have been and continue to be working at the cutting edge of customer service and support in Ireland in management and consultancy. When talking about the topic in question, “inside customer service [...]
In addition to customers wanting customer service via social media, businesses need not forget about the tried and true methods for customer service that most people still prefer, like the phone and email. Not only is phone customer service the most popular form of customer service, but phone customer service is also the most effective. Check out the above chart comparing the most popular channels for customer service. A recent [...]
Comnio, your customer service concierge, is designed to help consumers get the best customer service. Our team helps you reach the right people at companies and local businesses everywhere. Also, short of sending smoke signals, Comnio employs various channels of communication. Some consumers prefer to handle customer service issues alone. Others like relying on Comnio to help circumvent the normal lines of customer service communication and reach the right [...]