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9 04, 2016

49% of consumers avoid calling customer service for fear of being put on hold.

Ross Clurman2016-04-09T06:24:18-05:00April 9th, 2016|

Source    Click to Tweet

9 04, 2016

In 2013, 51% of U.S. consumers switched service providers due to poor customer service experiences.

Ross Clurman2016-04-09T06:22:21-05:00April 9th, 2016|

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9 04, 2016

In general, more people share bad customer service experiences than those who share good customer service experiences.

Ross Clurman2016-04-09T06:21:12-05:00April 9th, 2016|

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9 04, 2016

Each year, U.S. customer service call centers spend $12.4 billion verifying the caller is who they say they are and 59% of calls require identity verification.

Ross Clurman2016-04-09T06:18:54-05:00April 9th, 2016|

Source    Click to Tweet

9 04, 2016

96% of unhappy customers never complain about bad customer service and 91% of these customers simply never do business with those companies ever again.

Ross Clurman2016-04-09T06:15:56-05:00April 9th, 2016|

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8 04, 2011

89% of consumers began doing business with a competitor following a poor customer experience.

Ross Clurman2017-05-18T17:06:01-05:00April 8th, 2011|

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We're a digital marketing agency that specializes in search engine optimization and pay-per-click advertising services. Contact us to learn how we can help you attract, engage, and acquire more customers online.

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(512) 910-9590

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Austin, Texas 78715

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