9 04, 2016

Out of a survey of 1,000 U.S. consumers ages 25 and up, only 2% of people prefer social media as their primary customer service channel, and 25% of people don’t use social media customer service at all. Further, of those consumers surveyed, 67% have already used a company’s social media for customer service, which means they have tried social media customer service, and obviously were not impressed.

2016-04-09T06:26:14-05:00April 9th, 2016|

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