1 02, 2016

3 Costly Side-effects of Bad Customer Service

2017-05-18T17:05:57-05:00February 1st, 2016|

At Comnio, we deal with customer service issues on behalf of consumers all over the world. The customer service issues we help resolve, involve all different types of companies – large, small, startups, and international enterprises. The levels of customer service we run into are also quite different – some good, a few great, and some seem to lack any form a customer service; but, for the most part, the customer service is bad. Now, when we say "bad [...]

14 03, 2015

Comnio User Experience Survey Results

2017-05-18T17:05:57-05:00March 14th, 2015|

In January, we invited our community to participate in a user experience survey about Comnio. Comnio users from all over the world shared their feedback with us about Comnio, our proprietary customer service concierge application. The Comnio user experience survey covered three main areas: Comnio features they like Comnio features they want Anything we could be doing better Our users spoke and we listened. Here's what we learned from [...]

8 10, 2014

Good Customer Service Is More Valuable Than Good Marketing

2017-05-18T17:05:57-05:00October 8th, 2014|

Marketing is how most businesses attract and engage customers – both new and existing customers. Marketing to attract new customers is significantly more expensive than marketing to retain existing customers. 65% of a company's business comes from existing customers, and attracting a new customer costs five times more than it doest to keep an existing one satisfied. source New customers need to be convinced of the value of your [...]

7 10, 2014

Help Comnio Improve The Customer Service Experience

2017-05-18T17:05:57-05:00October 7th, 2014|

Comnio's mobile application is designed to help consumers get superior customer service from virtually any business or service provider. Before going live, we want to get real user feedback to ensure the best customer service experience and best experience for our mobile app users. To gather feedback about the Comnio mobile application, we're turning to our community. The Comnio Beta Program will help us improve the customer service experience [...]