We Actually Do Value Customer Feedback

2017-05-18T17:06:00-05:00January 5th, 2014|

Companies constantly advertise how much they value customer feedback. Unfortunately, few actually do value customer feedback. What are upset consumers doing? Turning to social media to share their feedback, both positive and negative. Millions of Twitter, Facebook, even Instagram users use social media to share experiences, and now customer service experiences are beginning to surface. However, even on social media sites like Twitter, customer complaints often go unanswered. As [...]