We're always told to never say never; however, when it comes to giving good customer service, there are nine "nevers" you need to know. As I wrote this customer service blog post, I realized there were two more I wanted to add, but I really like the alliteration in our blog title, so we'll call 10 and 11 "bonus" tips for good customer service. Without further ado... Never say [...]
When I'm not working, I'm thinking. Yesterday, I was thinking about what we (as a company) can do better, and while anything can be made "better," I try to find and focus on specific aspects of what we do. (If you're not familiar with what we do, please check out our about us page, or feel free to contact us and ask!) After I had some time to gather my thoughts, I sent [...]
So, for my first guest post on COMNIO's Customer Service Blog, came about, as fate would have it, through a series of tweets... I had been asked to share my point-of-view on various customer service topics, as I have been and continue to be working at the cutting edge of customer service and support in Ireland in management and consultancy. When talking about the topic in question, “inside customer service [...]
Our favorite Austin non-profit organization, Ruby's Rainbow, is working with the Alamo Drafthouse (Kids Camp) on Slaughter Lane until August 24! Ruby's Rainbow grants scholarships to adults with Down syndrome interested in getting a higher education! Here's how it works: Alamo Drafthouse Kids Camp is an affordable way for families to watch great films (for a great cause). Choose your own ticket price - $1-$3 Buy your tickets online [...]
For several years, COMNIO's co-founder, Ross Clurman, has volunteered to help Ruby's Rainbow, an Austin-based non-profit dedicated to helping adults with Down syndrome achieve their dream of higher education by granting scholarships to applicants across the United States. This year, Comnio is a proud sponsor of Ruby's Rainbow and their upcoming Rainbowl. Ruby's Rainbowl is an annual event in Austin that raises donations to support Ruby's Rainbow's mission, generating [...]
Last year, over 100,000 people visited Krispy Kreme locations to claim free donuts for National Donut Day. This year, we decided to promote more than just Krispy Kreme's participation in National Donut Day, and decided to share a full list of all the donut shops participating in National Donut Day. National Donut Day is celebrated on the first Friday of June, every year. If you have enough gas in [...]
First off, we're sorry for the wait! On the morning of April 22, 2015, our lead developer and his wife welcomed their first son into the world and we couldn't be happier. It's been a long wait (approximately nine months to be exact), but we're happy to formally announce his healthy and issue-free arrival! For the privacy of our developer and his family, he requested we leave out names, [...]
While every company says they want to improve their customer service experience, many businesses still fall short of customer expectations. 80% of businesses believe they provide "superior" customer service — only 8% of consumers agree. source Most large companies have multiple customer service teams to handle complaints and customer service issues via phone, email, social, online, and sometimes in-person. The problem is that these teams report to different managers, are measured [...]
One of the biggest challenges any company faces before they attend a conference is deciding what swag and collateral to distribute. If you're a startup, like Comnio, you don't have a closet full of marketing collateral and promo items. So, we had to design some fancy new collateral, complete with customer service facts, figures, and Comnio features. We've always had an awesome user experience with Moo.com, so we went [...]
In March, our team was selected to attend Collide, an invite-only startup exhibition at one of the world's largest tech conferences, Collision. Collision takes place May 5-6 in Las Vegas, Nevada, and attracts thousands of investors, startups, and entrepreneurs from around the world! Needless to say, we're excited to be a part of such a huge event. More importantly, we're growing quickly and are reaching the point of seeking [...]