CUSTOMER SERVICE FACTSRoss Clurman2018-03-06T21:11:53-06:00

Customer Service Facts

We help you attract, engage, and serve your customers — 24/7. We’re your online marketing team and your on-demand customer service team rolled into one — and we love what we do.

We’re on a mission to make you (and your customers) happier, and these customer service facts are part of the reason we exist.

We constantly update this list of customer service facts by posting them on our customer service blog.

Businesses that grow customer retention rates by 5% see profit increases ranging from 25%-95%.

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In 1992, President George Bush established the first week in October as Customer Service Week.

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In 1967, AT&T introduced the first toll free 1-800 number, which became the fastest and most cost-efficient way for customers to contact companies of their choice.

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Of the seven common businesses that people usually visit in person, Americans rated banks and pharmacies the best for customer service whereas clothing/retail stores and fast food restaurants were rated at the opposite end of the scale.

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It takes 12 positive experiences to make up for one unresolved negative experience.

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It costs 10x more to acquire a new customer vs. keeping a current customer, and repeat customers spend, on average, 67% more.

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70% of customers will eventually do business with you again if you solve the problem. 95% will if you solve the problem on the spot.

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96% of dissatisfied consumers never complain — to you.

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For every one customer complaint you hear, 26 other customers have remained silent.

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42% of consumers complaining on social media expect a response within 60 minutes. 32% expect a response within 30 minutes.

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Many of the customer service facts we reference throughout our site can be found at one of the following sources:

Data Never Sleeps 2.0

Data Never Sleeps 3.0

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