9 04, 2016 49% of consumers avoid calling customer service for fear of being put on hold. Ross Clurman2016-04-09T06:24:18-05:00April 9th, 2016| Source Click to Tweet
9 04, 2016 In 2013, 51% of U.S. consumers switched service providers due to poor customer service experiences. Ross Clurman2016-04-09T06:22:21-05:00April 9th, 2016| Source Click to Tweet
9 04, 2016 In general, more people share bad customer service experiences than those who share good customer service experiences. Ross Clurman2016-04-09T06:21:12-05:00April 9th, 2016| Source Click to Tweet
9 04, 2016 Each year, U.S. customer service call centers spend $12.4 billion verifying the caller is who they say they are and 59% of calls require identity verification. Ross Clurman2016-04-09T06:18:54-05:00April 9th, 2016| Source Click to Tweet
9 04, 2016 96% of unhappy customers never complain about bad customer service and 91% of these customers simply never do business with those companies ever again. Ross Clurman2016-04-09T06:15:56-05:00April 9th, 2016| Source Click to Tweet
8 04, 2011 89% of consumers began doing business with a competitor following a poor customer experience. Ross Clurman2017-05-18T17:06:01-05:00April 8th, 2011| Source Click to Tweet