Every week, each member of our team (our entire team) is encouraged to share one thing which they learned. After implementing this practice (it's optional — as I mentioned, it's encouraged) our team began sharing really interesting stories, lessons, and knowledge. Then, we gave this practice a name — actually, Duchesa (a seasoned veteran on our Customer Service Concierge team) gave this practice a name: WILLW (what I learned last week). Then, [...]