Is It Good To Use Social Media For Customer Service?

2017-05-18T17:05:58-05:00June 2nd, 2014|

To fully understand the rise of social media and how it impacts customer service, one must factor in the fact that in 2010, approximately 25% of businesses used social media for customer service. By 2020, it is estimated that 90% of businesses will embrace social media customer service. Why are more businesses using social media customer service? Because that's what their customers want. In fact, 47% of social media [...]