7 Basic Principles of Good Customer Service: 3. Show Respect

2017-05-18T17:05:57-05:00October 1st, 2014|

The success of any relationship - business or otherwise - depends heavily on mutual respect. Not just verbal respect (words), but through respectful actions (because we all know actions speak louder than words). Respect is different from kindness in that it goes beyond the verbal formalities (e.g. "please" and "thank you") and extends into actions and follow through. Here are a two short excerpts from a great article about [...]