9 02, 2016

Our Secret Ingredient For Creating Customer Service Miracles

2017-05-18T17:05:56-05:00February 9th, 2016|

On Friday evening an issue caught my attention. A customer had ordered flowers from a popular online flower delivery service and paid for delivery by Friday evening, but the flowers failed to arrive on time. We understand – it happens. The unfortunate part is the customer still needed his problem solved. Problem: Our new friend ("John") needed flowers sent to a hospital, tonight. Solution: TBD Immediately upon arriving home I began working to resolve John's [...]

4 09, 2014

Inspire Trust, Receive Customer Loyalty

2017-05-18T17:05:58-05:00September 4th, 2014|

Trust is one of the strongest emotions you can evoke (right up there with love), so it's no surprise that good customer service – especially the kind of customer service that makes your customers trust you - can make them feel...well, loved. According to an American Express Service Study (2013), consumers who receive good customer service experience symptoms similar to when kissing, or being in love. Businesses that earn and [...]