5 Real Reasons Your Business Needs A Social Customer Care Strategy

2017-05-18T17:05:58-05:00April 29th, 2014|

On average, consumers will share a positive experience with roughly 15 people. When consumers encounter bad customer service experiences, however, they tell about 24 people. Social media platforms such as Facebook and Twitter increase the impact of customer service complaints, especially when you consider each of those 24 people can easily spread the word among their own friends and fans. All things considered, one would expect businesses and brands [...]