The Dark Side Of Social Media For Customer Service

2017-05-18T17:05:58-05:00May 8th, 2014|

A growing number of consumers are actively using social media for customer service. As the use of social media for customer service trend continues to increase, businesses, brands, and consumers are discovering the dark side of social media customer service. One of the biggest threats to businesses, brands, and consumers trying to address and resolve customer service issues on social media is complaint theft. Other names for "complaint theft" [...]