What Is Omnichannel Customer Service?

2017-05-18T17:05:58-05:00August 11th, 2014|

Customer service is all about listening to your customers; however, as more channels of customer service communication become available, listening becomes more difficult. Customers rarely recognize different customer service channels. In some cases, customers choose to initiate contact with an organization by phone or social media. Then, the same customer may continue the conversation by email or online chat. The lines between these separate customer service channels are blurred [...]