COMNIO / Digital Marketing Agency for Small Businesses and Nonprofits

9 04, 2016

The response times to those messages have also increased from an average of 10.9 hours to 11.3 hours (from when the message was first received).

Ross Clurman2016-04-09T06:36:52-05:00April 9th, 2016|

Source Click to Tweet

9 04, 2016

The number of social media messages sent to companies on Twitter or Facebook that required a response from the company grew by 175% in the past year (2013).

Ross Clurman2016-04-09T06:36:08-05:00April 9th, 2016|

Source Click to Tweet

9 04, 2016

Only 1% of consumers feel that vendors consistently meet their expectations.

Ross Clurman2016-04-09T06:35:06-05:00April 9th, 2016|

Source Click to Tweet

9 04, 2016

80% of businesses believe they deliver a “superior [customer] experience” to their customers, but only 8% of customers agree.

Ross Clurman2016-04-09T06:34:12-05:00April 9th, 2016|

Source Click to Tweet

9 04, 2016

By 2020, the customer will manage 85% of the relationship with an enterprise without interacting with a human.

Ross Clurman2017-05-18T17:05:56-05:00April 9th, 2016|

Source Click to Tweet

9 04, 2016

Unhappy customers cost U.S. businesses an estimated $537 billion each year.

Ross Clurman2016-04-09T06:32:23-05:00April 9th, 2016|

Source Click to Tweet

9 04, 2016

63% of online consumers said they were more likely to return to a website that offers live chat.

Ross Clurman2016-04-09T06:31:37-05:00April 9th, 2016|

Source Click to Tweet

9 04, 2016

Consumers are seven times more likely to tweet comments rather than leave feedback on a review site.

Ross Clurman2016-04-09T06:30:17-05:00April 9th, 2016|

Source Click to Tweet

9 04, 2016

Nearly 78% of angry tweets related to a dissatisfying dining experience occur while the person is still inside the restaurant.

Ross Clurman2017-05-18T17:05:56-05:00April 9th, 2016|

Source Click to Tweet

9 04, 2016

49% of consumers who complain on social media expect the company (subject of their complaint) to read their Tweet.

Ross Clurman2016-04-09T06:28:28-05:00April 9th, 2016|

Source Click to Tweet

The response times to those messages have also increased from an average of 10.9 hours to 11.3 hours (from when the message was first received).

The number of social media messages sent to companies on Twitter or Facebook that required a response from the company grew by 175% in the past year (2013).

Only 1% of consumers feel that vendors consistently meet their expectations.

80% of businesses believe they deliver a “superior [customer] experience” to their customers, but only 8% of customers agree.

By 2020, the customer will manage 85% of the relationship with an enterprise without interacting with a human.

Unhappy customers cost U.S. businesses an estimated $537 billion each year.

63% of online consumers said they were more likely to return to a website that offers live chat.

Consumers are seven times more likely to tweet comments rather than leave feedback on a review site.

Nearly 78% of angry tweets related to a dissatisfying dining experience occur while the person is still inside the restaurant.

49% of consumers who complain on social media expect the company (subject of their complaint) to read their Tweet.

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