21 06, 2016

Touching someone doubles your chances of getting what you want.

Ross Clurman2017-05-18T17:05:56-05:00June 21st, 2016|

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21 06, 2016

A 5% increase in customer retention can increase profits by 25 – 95%.

Ross Clurman2016-06-21T18:42:02-05:00June 21st, 2016|

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21 06, 2016

7 in 10 Americans would spend more with companies they believe provide excellent customer service.

Ross Clurman2016-06-21T18:39:05-05:00June 21st, 2016|

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21 06, 2016

On average, we tell 9 people about good customer experiences, and 16 people about bad customer experiences.

Ross Clurman2016-06-21T18:21:31-05:00June 21st, 2016|

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15 04, 2016

46% of online consumers expect businesses and brands to provide customer service on Facebook.

Ross Clurman2016-04-15T23:44:16-05:00April 15th, 2016|

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12 04, 2016

23% of online reviews posted to Yelp are reviews about retail shopping businesses.

Ross Clurman2016-04-15T23:39:32-05:00April 12th, 2016|

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12 04, 2016

43% of small businesses spend 6 or more hours per week on social media.

Ross Clurman2017-05-18T17:05:56-05:00April 12th, 2016|

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9 04, 2016

The average cost of handling a customer service issue via inbound phone call is between $6 and $8. The average cost of handling a customer service issue via social media, is less than $1.

Ross Clurman2016-04-09T06:39:23-05:00April 9th, 2016|

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9 04, 2016

Big brands on social media (10,000 or more followers) ignore an average of 93% of posts and messages.

Ross Clurman2016-04-09T06:38:42-05:00April 9th, 2016|

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9 04, 2016

Even accounts with fewer than 1,000 followers still ignore 4:5 customer queries on social media.

Ross Clurman2016-04-09T06:37:46-05:00April 9th, 2016|

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