customer service facts Archives

29 06, 2016

Businesses that grow customer retention rates by 5% see profit increases ranging from 25%-95%.

Ross Clurman2016-06-29T20:27:24-05:00June 29th, 2016|

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29 06, 2016

In 1992, President George Bush established the first week in October as Customer Service Week.

Ross Clurman2017-05-18T17:05:55-05:00June 29th, 2016|

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29 06, 2016

In 1967, AT&T introduced the first toll free 1-800 number, which became the fastest and most cost-efficient way for customers to contact companies of their choice.

Ross Clurman2016-06-29T20:26:04-05:00June 29th, 2016|

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29 06, 2016

Of the seven common businesses that people usually visit in person, Americans rated banks and pharmacies the best for customer service whereas clothing/retail stores and fast food restaurants were rated at the opposite end of the scale.

Ross Clurman2017-05-18T17:05:55-05:00June 29th, 2016|

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21 06, 2016

It takes 12 positive experiences to make up for one unresolved negative experience.

Ross Clurman2016-06-21T21:56:59-05:00June 21st, 2016|

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21 06, 2016

It costs 10x more to acquire a new customer vs. keeping a current customer, and repeat customers spend, on average, 67% more.

Ross Clurman2016-06-21T21:55:24-05:00June 21st, 2016|

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21 06, 2016

70% of customers will eventually do business with you again if you solve the problem. 95% will if you solve the problem on the spot.

Ross Clurman2016-06-21T21:53:28-05:00June 21st, 2016|

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21 06, 2016

96% of dissatisfied consumers never complain — to you.

Ross Clurman2016-06-21T21:49:40-05:00June 21st, 2016|

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21 06, 2016

For every one customer complaint you hear, 26 other customers have remained silent.

Ross Clurman2016-06-21T21:48:16-05:00June 21st, 2016|

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21 06, 2016

42% of consumers complaining on social media expect a response within 60 minutes. 32% expect a response within 30 minutes.

Ross Clurman2016-06-21T18:50:21-05:00June 21st, 2016|

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Businesses that grow customer retention rates by 5% see profit increases ranging from 25%-95%.

In 1992, President George Bush established the first week in October as Customer Service Week.

In 1967, AT&T introduced the first toll free 1-800 number, which became the fastest and most cost-efficient way for customers to contact companies of their choice.

Of the seven common businesses that people usually visit in person, Americans rated banks and pharmacies the best for customer service whereas clothing/retail stores and fast food restaurants were rated at the opposite end of the scale.

It takes 12 positive experiences to make up for one unresolved negative experience.

It costs 10x more to acquire a new customer vs. keeping a current customer, and repeat customers spend, on average, 67% more.

70% of customers will eventually do business with you again if you solve the problem. 95% will if you solve the problem on the spot.

96% of dissatisfied consumers never complain — to you.

For every one customer complaint you hear, 26 other customers have remained silent.

42% of consumers complaining on social media expect a response within 60 minutes. 32% expect a response within 30 minutes.

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