Ross Clurman, Author at COMNIO

9 04, 2016

It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.

Ross Clurman2016-04-09T08:03:47-05:00April 9th, 2016|

- Henry Ford Click to Tweet

9 04, 2016

Thank your customer for complaining and mean it. Most will never bother to complain. They’ll just walk away.

Ross Clurman2016-04-09T08:03:03-05:00April 9th, 2016|

- Marilyn Suttle Click to Tweet

9 04, 2016

Truth builds trust.

Ross Clurman2016-04-09T08:02:27-05:00April 9th, 2016|

- Marilyn Suttle Click to Tweet

9 04, 2016

Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you.

Ross Clurman2016-04-09T08:01:42-05:00April 9th, 2016|

- Chip Bell Click to Tweet

9 04, 2016

Being on par in terms of price and quality only gets you into the game. Service wins the game.

Ross Clurman2016-04-09T08:01:02-05:00April 9th, 2016|

- Tony Alessandra Click to Tweet

9 04, 2016

People don’t want to communicate with an organization or a computer. They want to talk to a real, live, responsive, responsible person who will listen and help them get satisfaction.

Ross Clurman2017-05-18T17:05:56-05:00April 9th, 2016|

- Theo Michelson Click to Tweet

9 04, 2016

If you respect the customer as a human being, and truly honor their right to be treated fairly and honestly, everything else is much easier.

Ross Clurman2016-04-09T07:59:34-05:00April 9th, 2016|

- Doug Smith Click to Tweet

9 04, 2016

People don’t care how much you know until they know how much you care.

Ross Clurman2016-04-09T07:58:57-05:00April 9th, 2016|

- John C. Maxwell Click to Tweet

9 04, 2016

Most companies don’t know they’re in customer service.

Ross Clurman2016-04-09T07:58:23-05:00April 9th, 2016|

- John Tschohl Click to Tweet

9 04, 2016

I think when it’s fake, when it’s a script, you’ve gone too far. You can’t rehearse caring about your customer!

Ross Clurman2016-04-09T07:57:30-05:00April 9th, 2016|

- Scott Stratten Click to Tweet

About Ross Clurman

It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.

Thank your customer for complaining and mean it. Most will never bother to complain. They’ll just walk away.

Truth builds trust.

Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you.

Being on par in terms of price and quality only gets you into the game. Service wins the game.

People don’t want to communicate with an organization or a computer. They want to talk to a real, live, responsive, responsible person who will listen and help them get satisfaction.

If you respect the customer as a human being, and truly honor their right to be treated fairly and honestly, everything else is much easier.

People don’t care how much you know until they know how much you care.

Most companies don’t know they’re in customer service.

I think when it’s fake, when it’s a script, you’ve gone too far. You can’t rehearse caring about your customer!

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