Ross Clurman, Author at COMNIO

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So far Ross Clurman has created 197 blog entries.

9 04, 2016

80% of businesses believe they deliver a “superior [customer] experience” to their customers, but only 8% of customers agree.

Ross Clurman2016-04-09T06:34:12-05:00April 9th, 2016|

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9 04, 2016

By 2020, the customer will manage 85% of the relationship with an enterprise without interacting with a human.

Ross Clurman2017-05-18T17:05:56-05:00April 9th, 2016|

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9 04, 2016

Unhappy customers cost U.S. businesses an estimated $537 billion each year.

Ross Clurman2016-04-09T06:32:23-05:00April 9th, 2016|

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9 04, 2016

63% of online consumers said they were more likely to return to a website that offers live chat.

Ross Clurman2016-04-09T06:31:37-05:00April 9th, 2016|

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9 04, 2016

Consumers are seven times more likely to tweet comments rather than leave feedback on a review site.

Ross Clurman2016-04-09T06:30:17-05:00April 9th, 2016|

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9 04, 2016

Nearly 78% of angry tweets related to a dissatisfying dining experience occur while the person is still inside the restaurant.

Ross Clurman2017-05-18T17:05:56-05:00April 9th, 2016|

Source Click to Tweet

9 04, 2016

49% of consumers who complain on social media expect the company (subject of their complaint) to read their Tweet.

Ross Clurman2016-04-09T06:28:28-05:00April 9th, 2016|

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9 04, 2016

86% of social media customers would like or love to hear from a company regarding a complaint.

Ross Clurman2016-04-09T06:27:52-05:00April 9th, 2016|

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9 04, 2016

87% of Facebook customer messages are ignored.

Ross Clurman2016-04-09T06:27:14-05:00April 9th, 2016|

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9 04, 2016

Out of a survey of 1,000 U.S. consumers ages 25 and up, only 2% of people prefer social media as their primary customer service channel, and 25% of people don’t use social media customer service at all. Further, of those consumers surveyed, 67% have already used a company’s social media for customer service, which means they have tried social media customer service, and obviously were not impressed.

Ross Clurman2016-04-09T06:26:14-05:00April 9th, 2016|

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About Ross Clurman

80% of businesses believe they deliver a “superior [customer] experience” to their customers, but only 8% of customers agree.

By 2020, the customer will manage 85% of the relationship with an enterprise without interacting with a human.

Unhappy customers cost U.S. businesses an estimated $537 billion each year.

63% of online consumers said they were more likely to return to a website that offers live chat.

Consumers are seven times more likely to tweet comments rather than leave feedback on a review site.

Nearly 78% of angry tweets related to a dissatisfying dining experience occur while the person is still inside the restaurant.

49% of consumers who complain on social media expect the company (subject of their complaint) to read their Tweet.

86% of social media customers would like or love to hear from a company regarding a complaint.

87% of Facebook customer messages are ignored.

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