Ross Clurman, Author at COMNIO

9 04, 2016

If you are not serving the customers, you better be serving someone who is.

Ross Clurman2016-04-09T07:56:44-05:00April 9th, 2016|

- Karl Arbrecht Click to Tweet

9 04, 2016

I genuinely believe that any business can create a competitive advantage through giving outstanding customer care.

Ross Clurman2016-04-09T07:55:58-05:00April 9th, 2016|

- Gary Vaynerchuk Click to Tweet

9 04, 2016

We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little better.

Ross Clurman2016-04-09T07:55:14-05:00April 9th, 2016|

- Jeff Bezos Click to Tweet

9 04, 2016

If we can keep our competitors focused on us while we stay focused on the customer, ultimately we’ll turn out all right.

Ross Clurman2016-04-09T07:53:57-05:00April 9th, 2016|

- Jeff Bezos Click to Tweet

9 04, 2016

If you make customers unhappy in the physical world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000.

Ross Clurman2016-04-09T07:54:33-05:00April 9th, 2016|

- Jeff Bezos Click to Tweet

9 04, 2016

Your most unhappy customers are your greatest source of learning.

Ross Clurman2016-04-09T07:52:45-05:00April 9th, 2016|

- Bill Gates Click to Tweet

9 04, 2016

The goal as a company is to have customer service that is not just the best but legendary.

Ross Clurman2016-04-09T07:51:32-05:00April 9th, 2016|

- Sam Walton Click to Tweet

9 04, 2016

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down simply by spending his money somewhere else.

Ross Clurman2016-04-09T07:51:09-05:00April 9th, 2016|

- Sam Walton Click to Tweet

9 04, 2016

Never underestimate the power of the irate customer.

Ross Clurman2016-04-09T07:50:33-05:00April 9th, 2016|

- Joel Ross Click to Tweet

9 04, 2016

Good customer service costs less than bad customer service.

Ross Clurman2016-04-09T07:49:48-05:00April 9th, 2016|

- Sally Gronow Click to Tweet

About Ross Clurman

If you are not serving the customers, you better be serving someone who is.

I genuinely believe that any business can create a competitive advantage through giving outstanding customer care.

We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little better.

If we can keep our competitors focused on us while we stay focused on the customer, ultimately we’ll turn out all right.

If you make customers unhappy in the physical world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000.

Your most unhappy customers are your greatest source of learning.

The goal as a company is to have customer service that is not just the best but legendary.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down simply by spending his money somewhere else.

Never underestimate the power of the irate customer.

Good customer service costs less than bad customer service.

Let's work together.

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