Customer spending accounts for 70% of the Gross Domestic Product (GDP) in America, so treating consumers fairly and providing legendary customer service should be a top priority for every company.
According to the American Customer Satisfaction Index (ACSI), customer satisfaction is a leading indicator of a company’s financial performance. Shifts in customer satisfaction cause overall changes in the consumer’s willingness to buy, which impacts the GDP and our economy as a whole.
According to a 2013 consumer survey conducted by the ASCI, these are the top 15 most disliked companies in America.
- Long Island Power Authority
- Northeast Utilities
- Charter Communications
- Comcast (Television service)
- United Airlines
- TimeWarner Cable
- Cox Communications (Television Service)
- American Airlines
- US Airways
- Delta
- CenturyLink
- Aetna
- DirectTV
- Bank of America
Notice a trend? Among the most disliked companies in America, the majority are airlines, banks, and utility providers.
Comnio will improve the customer service experience with seamless multi-channel customer service communication. Learn more.
Read more about the top 15 most disliked companies in America, here.